News:

September  2010 Week-end  Holiday  i                 We will be closed from Friday 17th till Monday 20th Sept. Re-open 8:30 on Tuesday 21st Sept.

 

CARER ADVICE?

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Drop in for a chat with Pete from The Princess Royal  Trust for Carers  .. .... He will be in the Surgery on Thursday afternoon 9th Sept 2010 from 2 till 4pm and again on 7th October 2010

 

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  Love   Women
Unite & fight cancer
You can arrange to have a CERVICAL SMEAR test now.
Routine recall 3years
 

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LATE NIGHT OPENING
As from May 2008 we will be providing surgeries 2 EVENINGS  every week - 5:30 to 7:30pm. Advance bookings for those unable to attend during the day. Remember -Evening Surgeries are for booked appointments only still use out-of-hours service for emergencies Contact number 08454 242424

Complaints

Practice Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system dealing with complaints. Our complaints system meets national criteria. Please ask for an In-House Complaints Leaflet.

Complaining to the Health Board
We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.

You should contact the Health Board Complaints Officer; 

Patient Relations & Complaints Manager 
Community Health Division 
Ailsa Hospital  
Dalmellington Road, AYR KA6 6AB
Tel: 01292 513620 or Fax: 01292 513665 for further advice.