Making an Appointment

An appointment system is in operation at the surgery and you are free to attend any doctor no matter who is named on your medical card.

You can book your appointment, either by telephoning 0844 4773170 or calling at the surgery.

Please avoid telephoning for results between 8.30am and 2.00pm as the lines are normally busy at this time with patients requiring house visits or appointments.

Please remember that the reception staff are there to help you and any questions they may ask are designed to assist the doctors in caring for your well-being. IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT PLEASE LET US KNOW.

YOU CAN HELP BY:

• always cancelling unwanted appointments 
• Reserving house visit requests for genuinely housebound and elderly patients 
• Using the repeat prescription service for ordering repeat prescriptions 
• Speaking to the pharmacist about minor illnesses 
• Speaking to a receptionist about insurance and other forms which need to be completed by the doctor 
• Arranging a telephone consultation with the GP if you do not need examined 
• Phoning for blood and x-ray results and making an appointment only if they need to be discussed

 

Appointment System

Our Appointment system offers the following type of appointments:

ON-THE-DAY APPOINTMENTS

There are a large number of appointments available each day when patients phone the practice who would like to be seen on this day and who need to see a doctor.

PRE-BOOKABLE APPOINTMENTS

There are a certain number of appointments available for each doctor every day in order for patients who like to see a particular doctor or who need to be reviewed on a regular basis.  These appointments can be booked up to 4 weeks in advance and are available at all different times of the day to suit working people, etc.

LATE NIGHT APPOINTMENTS

We now provide surgeries every Tuesday and Thursday Evenings 5:30 to 7:30pm. Advance bookings for those unable to attend during the day.  For emergencies still use out-of-hours service - Contact number 08454 242424

TELEPHONE CONSULTATIONS

Telephone consultations are available to patients who do not need to be examined by a doctor or nurse.  The can be used to discuss recent hospital letters or results and problems that they may be having with their medication.  When making a telephone consultation patients are given a specific time that the doctor will call them back.

Home Visits

If you are ill and unable to come to the surgery and you wish the doctor to call, please telephone or send a message between 9.00 -–10.30am. The doctor may phone you or visit. If you telephone after 10.30am it cannot be guaranteed that your house visit will be done till later in the day. Your help with this will help us organise our work in order to give you a better service.

When requesting a house visit, please state NAME, ADDRESS and AGE of the patient, the nature of the illness and lastly your telephone number (this allows us to contact the doctor in the event of an emergency).

When urgent cases are mobile, it may aid both the patient and the doctor if the patient can be brought to the surgery, as it may be possible to see and treat the patient more quickly. Some cases will be seen initially by the practice nurse who is on duty daily.